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Exchange & Return

 

1. What is your returns policy?

We offer a 30 day return policy on all items. If you are not entirely satisfied, you can either exchange for an alternative item or have a full refund. We do ask, whilst you are deciding if you would like to keep your order, please take care not to damage the item or branded packaging it arrives in.

Please note we do not accept returns of any goods that have been personalised or adjusted by a third party. Unless faulty, we cannot accept the return of earrings for pierced ears under any circumstances. This does not affect your statutory rights.

 

2. How do I return something to you?

To return your item within the 30 days return policy, package the item carefully including a cover note/copy of invoice stating if an exchange or refund is required. Please email us before return or exchange. We recommend parcels are returned via traceable insured delivery method. We cannot accept responsibility for an item we have not received, therefore a signed-for delivery option is advisable.

 

3. How long will it take for my refund or exchange to be processed?

We process returns on the day they are received. We do advise refunds can take up to 7 days to reach your account, depending on your card provider. Exchanges will be received within 2 working days.

If you require an item to be exchanged and are worried the replacement might not get out to you in time for a special date, then it may be quicker for you to place a new order and have us refund the original order separately rather than going through the usual exchange procedure.

 

4. What if the item I want to exchange for differs in price?

If the item you want to exchange for is less expensive than the original item, we will refund the difference to your chosen method of payment.

If the item you want to exchange is for more than the original item, one of the Customer Care team will contact you to take an additional payment.

 

5. Will the postage incurred for returning my items be refunded?

If an item is simply unwanted or does not meet your requirements, then unfortunately we cannot refund the postage or cover the cost of your items with a pre-paid address label.

 

6. How will I know my item has been received and a return has been processed?

When we receive your returned item, we will send you an email to confirm. Once your request has been processed, we will contact you advising your exchange is on its way or that your refund has been completed.